New Customers from the Ground Up with Totality™ Wood Treatment

New Customers from the Ground Up with Totality™ Wood Treatment

Looking for a way in with new residential customers? Belle Meade Exterminating, Co., an independent pest control firm based in Nashville, Tennessee, gets leads on hundreds of residential clients each year by offering termite pre-treatments for new housing, and then following up with those clients after the one-year guarantee expires. And according to Andrew Douglas, director of operations for the 55-year old firm, his new client pipeline has gotten even more efficient thanks to Totality™ Wood Treatment from FMC. Besides being easier to mix and store, Totality allows Belle Meade to perform termite pre-treatments year-round, which is important in central Tennessee, where the housing market is on the rise. Though wood treatments are approximately 15 percent of Belle Meade’s total termite sales, they offer a direct link to new families moving into the area. Each pre-treatment is guaranteed to keep the structure termite-free for a year, so after the one year mark Belle Meade technicians ask the customer to continue the termite protection program and add a general insect control program. Since most homeowners are new to the area and haven’t yet contracted with another firm, many sign up with Belle Meade. Belle Meade has performed termite treatments for new housing since 1974. And though they offer both wood treatments and liquid soil treatments, Douglas prefers treating the wood. “If we can mix one or two gallons of finished product and treat the wood of a structure rather than use hundreds of gallons applied to the soil in, under and around it, we have protected both the structure and the environment,” he said. “It is effective, quicker, easier and...
Ohio PMP Trusts Transport® Mikron™ for Bed Bug Control

Ohio PMP Trusts Transport® Mikron™ for Bed Bug Control

According to Manson Collins of Buckeye Bug Services in Millersport, Ohio there are only two reasons why he has a pest control business: his iPhone and Transport® Mikron™ insecticide. His iPhone lets him run his business from anywhere while Transport Mikron provides simple, dependable bed bug control. Finding these technologies was critical to Collins because his one-man Buckeye Bug is just over a year old and its focus is the industry’s most notorious pest: the bed bug. “I simply would not be in business if it wasn’t for Transport Mikron,” said the ten-year pest control veteran. “That and the iPhone are what make it happen.” Recently, FMC Pest Wire spoke with Collins to find out what other pest management professionals can learn from his singular focus: Target the bugs. As an industry, says Collins, we are overcomplicating bed bug control. “I’ve seen companies rip a house apart or tell a customer they have to pay to heat treat the entire house when they should have started with where bed bugs feed, namely, the bed, the couch and other furniture.” And though Collins concedes that some infestations do warrant such extreme measures, most new bed bug infestations can be controlled with careful inspection, documentation and treating just one or two rooms with insecticides.   Remember the two “R’s:” Residual and (Non) Repellency.     Though bed bugs mainly stay near human hosts, explained Collins, they still move around. That’s why his first step is always Transport Mikron, a product that offers long residual control and is non-repellant. That means the bed bug isn’t triggered to move away from the insecticide,...
Fly Control: The Service Cycle is Your Sales Cycle

Fly Control: The Service Cycle is Your Sales Cycle

Clients want magic results, and fly control is no exception. They want cars that go when they press the gas pedal, pills that make their pain go away, and pest management professionals that make the bugs go away, just by checking-in every 90 days. Magic takes audience participation, and nowhere is that more true than with pest management, but getting the client involved is more than a one-time trick. While every pest professional knows that commercial fly control comes down to an Integrated Pest Management (IPM) approach, knocking down flying pests is as much about the fly control products we apply, as it is about effectively and repeatedly training clients on their role. Taking the time during visits to cover the basics and educate your point-of-contact will be the difference between a less-than-successful fly control job, and a client who thinks you are a magician. To start, cover the basics every time. These are things your client should be communicating to their staff, involving everyone in fly control, so you should see evidence that everyone is aware. A starting point for effective fly control is to confirm that they are disposing of garbage at least two times per week. When it comes to covering food and garbage bins, you want to spot check that all lids fit tightly, and explain that this cuts off the adults who would lay eggs. Explain that water drains and grease pits should be deep cleaned of organic build-up, which they can do regularly by clearing the debris. Don’t forget to check that vents and fans are working, and explain that some flies do...
Rose Pest Solutions Solves “Devastating” Cockroach Infestation at Restaurant

Rose Pest Solutions Solves “Devastating” Cockroach Infestation at Restaurant

Rich Smith has seen a lot in his decade as director of service at Rose Pest Solutions in suburban Chicago. But one account, a restaurant, was a surprise. “It was one of those ‘oh my God’ moments in pest control,” he said of the venue’s massive German cockroach infestation. “You say to yourself, ‘what am I going to do’?” The problem, he explained, was that the previous pest control operator had used mostly repellant materials. “This drove the roaches up into walls and deep into equipment,” he said. “If those treatments had continued, it could have driven the roaches into customer view, which would have been devastating to the restaurant.” Those treatments also did nothing to slow roach populations, which rebounded immediately after every service. Smith and the Rose team turned to Transport® Mikron™ liquid insecticide from FMC Professional Solutions. The insecticide is based on a combination of actives—acetamiprid and bifenthrin—that delivers significant control within 24 hours after treatment as well as residual protection of up to 90 days or longer. And most importantly, the product is non-repellant, so roaches cannot detect it and move away. For most of the food handling areas, Smith and his team used Transport Mikron as a liquid spray in a B&G® sprayer but for deep harborage areas like inside the dishwasher, they employed an Actisol® machine. “Again, you are controlling the roaches but not repelling them into other areas,” said Smith.For areas where an Actisol might not be practical, Smith uses CB-80™ insecticide, a flushing and contact aerosol, also from FMC. “We use CB-80 in voids, cracks, crevices and where pipes extend from...
Rover Ant Control:  Tiny Pest Causes Texas-Size Problems

Rover Ant Control: Tiny Pest Causes Texas-Size Problems

When he went into pest management right out of college in 1991, Jason Johnson didn’t expect to stay in the business very long. “After all, my college degree was in finance and real estate,” says the Baylor University graduate. But one job led to another and when Adams Exterminating was looking to expand in 1996, Johnson jumped at the chance to buy into the company and start a new branch office in Lewisville, Tex. Seventeen years later, Johnson manages a two-person office staff and nine technicians, who cover the northern suburbs into downtown Dallas and as far west as Ft. Worth. They handle 65 percent residential and 35 percent commercial accounts, including office parks, churches and medical centers. “We offer an every-other-month perimeter treatment for spiders, crickets, ants, roaches and other nuisance pests for both residential and commercial customers,” notes Johnson. “Training is a huge aspect of our business. Our goal is to train technicians on how to identify and solve problems – then give them the tools to do it correctly.” Little Ant, Big Pain Ants are the biggest challenge Johnson and his technicians face on a day-to-day basis. In particular, rover ants cause more problems than any others. They trail in extremely large numbers, nest in many different places and find their way under building foundations and other hard-to-reach areas. “For a very small ant, it is a big pain in the rear,” adds Johnson. A few years ago, one long-time, loyal Adams customer had a serious problem with rover ants. Her property included many retaining walls and outside structures, conducive for rover ant (Brachymyrmex spp.) harborage....
Gary Geiger:  Florida Bed Bug Buster

Gary Geiger: Florida Bed Bug Buster

Bed bugs exploded in central Florida several years ago and quickly became the focal point for one Florida business — Geiger’s Pest Services, in St. Petersburg. “We did 11 bed bug jobs in 2011 – and last year it rose to 175 jobs,” notes owner Gary Geiger. “I have 15 technicians, and four of them now specialize in bed bug work.” “Generally, when I get a bed bug call, the problem is already severe,” says Geiger. “The trigger point is 30 days – by then, you’ve almost reached critical mass. More than likely the homeowners have fogged or treated on their own, which makes the problem worse. It irritates the bugs and now they’re in the nooks and crannies, hiding out. So they’re not as easy to find.”A few months ago, Geiger started using Verifi® bed bug detectors from FMC Professional Solutions as part of his bed bug protocol. As the first devices to provide up to 90 days of active detection, Verifi detectors employ three attractants to lure bed bugs. After 90 days, attractants can be replaced and detection can continue. “What I’ve learned is that everyone has post-traumatic stress syndrome with bed bugs,” explains Geiger. “This happens because of the expense, the disruption, the shame, the sleepless nights – you name it! Verifi helps with all that – it helps give my customers peace of mind.”Now, when he finishes a bed bug job, Geiger also installs Verifi units. “We place them near the beds or wherever the bed bug activity was,” he adds. “They are very easy to inspect, which is a beautiful thing. The homeowner wakes...